ⅴ   Encourage managers to take more responsibility
ⅵ   Recognise changes in employees’ performance over time
ⅶ   Establish targets and give feedback
ⅷ   Ensure employees are suited to their jobs
第二篇  题型二
19  A shrinking organization tends to lose its less skilled employees rather than its more

skilled employees.
20  It is easier to manage a small business than a large business.
21  High achievers are well suited to team work.
22  Some employees can feel manipulated when asked to participate in goal-setting.
23  The staff appraisal process should be designed by employees.
24  Employees earnings should be disclosed to everyone within the organization.
第二篇  题型三
25  high achievers
26  clerical workers
27  production workers
第二篇  题型三
A  They judge promotion to be important.
B  They have less need of external goals.
C  They think that the quality of their work is important.
D  They resist goals which are imposed.
E  They have limited job options.
THE CHALLENGE
正数第六行“When an organization is shrinking, the best and most mobile workers are prone to

leave voluntarily. Unfortunately, they are the ones the organization can least afford to

lose – those with the highest skills and experience. The minor employees remain because

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