. 

TASK ONE - PERSON 

·For questions 13 - 17, match the extracts with the people, listed A - H. 
· For each extract, choose the person who is speaking. 
· Write one letter A - H next to the number of the extract. 

A the sales director 
B the managing director 
C a secretary 
D a new junior manager 
E the advertising manager 
F the finance director 
G the catering manager 
H the information technology manager 

13______ 14______.. 15______.. 16______. 17______.. 

TWO - OPINION 

· For questions 18 - 22, match the extracts with what the people say, listed A - H. 
· For each extract, choose the opinion expressed. 
· Write one letter A - H next to the number of the extract. 

A There are good ideas, but little of practical value. 
B The sessions go on too long. 
C It may be difficult to remember everything. 
D There are too many specialised sessions. 
E The eating arrangements should be improved. 
F Technology isn’t being given enough importance. 
G The training methods are old-fashioned. 
H People expect too much from the progmmme. 

18 ________ 19 ________ 20 ________ 21 ________. 22 ________. 

PART THREE 

Questions 23 - 30 

· You will hear part of a conversation between two company employees, a woman called Rose and a man called Steve. 
· For each question 23 - 30 mark one letter, A, B or C, for the correct answer. 
· You will hear the recording twice. 

23 The main benefit of suggestions schemes is that they improve