Instructions: Conversation One, questions 11 to 14. Look at the form below. You will hear a man calling to place an order. Man: I’d like to make an order please. Woman: Certainly, sir. Could you give me your name, please? Man: Yes, it’s Ken Saunders. Woman: How do you spell Saunders, please? Man: S-A-U-N-D-E-R-S. Saunders. Woman: And the name of your company is ...? Man: Greenlight Communications, 201 Hall Road, Manchester. Woman: What was the name of the road again? Man: Hall, H-A-L-L. Woman: And could I take a telephone number and fax number? Man: Telephone 064 313 988, fax 064 318 006. Woman: Thank you very much. Now can I take your order? Man: It’s for some computer desks. They’re model 00519 in your catalogue. Woman: And how many did you want to order? Man: Six Woman: Right. The computer desks are £800 each, so that will be a total of £4,800 for six, plus £50 transportation charges. That makes a total of £4,850. As soon as we receive your cheque or bank draft, we’ll despatch them to you. Delivery usually takes between 2 and 3 weeks. Man: Good. I’ll post it to you today.

　　The correct answers are: 11 Saunders [exact spelling required]

　　12 064 318 006

　　13 computer desk（s）

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